⭐ Service Quality
Survei Layanan · Branch Service Performance
Overall Branch Score
—
national average
Customer Service
—
avg score (weight 49%)
Teller
—
avg score (weight 24%)
Facilities (Tangible)
—
avg score (weight 15%)
Methodology — Survei Layanan (Branch Service Survey).
Branch score = Intangible 85% (Customer Service 49% · Teller 24% · Security 12%)
+ Tangible 15% (facilities: lobby, exterior, promo media, toilet, ATM).
Survey runs 3× per year. Status: Excellent ≥ 90, Good 80–89, Needs Improvement < 80.
🏆 Branch Ranking
Loading…
| # | Branch | Region | CS | Teller | Security | Intangible | Facilities | Overall | Status | Actions |
|---|
| Role | Created | Actions |
|---|
These accounts are separate from PMO and People — they only grant access to Service Quality.